Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with LUXE KAY LIMITED. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed on weekends or U.S. public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • United States: 5–10 business days
  • International Orders: 7–21 business days (depending on the destination)

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.

Any promotions offering free shipping will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

LUXE KAY LIMITED is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Delays

Shipping delays may occur due to weather conditions, customs processing, carrier issues, or other circumstances beyond our control.

We appreciate your patience if unexpected delays occur.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, or other fees required by their country.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

LUXE KAY LIMITED

1351 New York Ave APT 2C

Brooklyn, NY 11210

United States

Phone: (516) 366-7417

Email: glaudineraymond38@gmail.com